Terms and Conditions

Please read these terms carefully before booking or using any services provided by Spanext. By accessing our platform or booking our services, you agree to be bound by these terms.

Last Updated: August 15, 2026

Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you (the user, homeowner, or customer) and Spanext (operating across Patna, Muzaffarpur, Hajipur, Gaya, Darbhanga, Bhagalpur, and Begusarai). By using our website (https://spanext.in/), booking a monthly maid, hiring a cook, or scheduling deep cleaning services, you confirm that you have read, understood, and agreed to comply with all the policies outlined herein.

Scope of Services

Spanext acts as an organized platform connecting households with vetted domestic service providers, including but not limited to:

Monthly domestic maid services (sweeping, mopping, utensil washing).
Cooking and cook-cum-maid services.
Professional deep house cleaning and kitchen sanitization.
Bathroom descaling and sofa/carpet shampooing.
While we conduct thorough background checks and police verification, Spanext continuously works to maintain high-quality service standards and customer satisfaction.

Pricing, Payments & Subscriptions

Service Rates: All prices and subscription plans listed on our website or communicated by our sales managers are subject to change without prior notice, though active bookings will be honored at agreed rates.

Payment Terms: Payments must be made via authorized online payment gateways, UPI, or direct company bank transfers as specified on our invoice. Cash payments should only be made against official Spanext receipts.

Subscriptions/Monthly Plans: Monthly maid or cooking plans are billed in advance. Any adjustments, pauses, or cancellations must be communicated to our support team at least 48 hours prior.

Cancellation & Refund Policy

Deep Cleaning / One-Time Services: Cancellations made at least 4 hours before the scheduled service slot are eligible for a full refund or rescheduling. Last-minute cancellations may incur a nominal visit fee.

Monthly Maids / Cooks: In the event of dissatisfaction or leave taken by assigned staff, Spanext provides on-time backup support or replacement personnel as per our service agreement. Pro-rated refunds for unused monthly subscription days are evaluated on a case-by-case basis by management.

Customer Responsibilities

Safe Working Environment: Customers must ensure a safe, secure, and respectful working environment for our deployed staff and cleaning technicians.

Valuables: While our staff undergoes strict background and police verification, homeowners are advised to secure cash, jewelry, and expensive valuables during cleaning sessions or domestic deployments. Spanext is not liable for unsecured missing items unless investigated and proven otherwise.

Accurate Information: Users must provide accurate address details, contact numbers, and specific task requirements during booking.

Limitation of Liability

Spanext shall not be held liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the services provided, including minor accidental wear and tear on extremely delicate or pre-damaged household items, fixtures, or surfaces during intensive cleaning operations.

Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising in relation to these terms shall be subject to the exclusive jurisdiction of the courts located in Patna/Hajipur, Bihar.

Changes & Contact Information

We reserve the right to update or modify these Terms and Conditions at any time. If you have any questions regarding these terms, please contact us at:

Email: support@spanext.in
Website: (https://spanext.in/contact/)